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Marcel Mens and Juan Tates, Directors of @Hand Communications and @Hand InBusiness, are testing the boundaries of customer orientation using innovation, creativity and multimedia.
Hendrik Driessen, director and chief curator of De Pont Museum of Contemporary Art in Tilburg has its own unique approach. He’s in no rush to draw as many visitors as possible and has no aspirations to be innovative at any cost. What kind of leadership is that?
What does Schiphol Group’s process director for Corporate Responsibility do? Erik Lagerweij, also Managing Director at Lelystad Airport, focuses on innovation and lasting results. “Create energy and be patient…”